Role Overview

The FOH Training & Service Manager will design, implement, and lead customer service, upselling, and hospitality training programs to maintain premium service delivery across all F&B locations.

Key Responsibilities

• Design comprehensive training modules focused on FOH F&B operations, guest hospitality, service recovery, and upselling.
• Audit and enforce guest service standards across all branches through regular site visits and evaluations.
• Train and mentor Store Captains, Floor Supervisors, and frontline F&B service staff.

Qualifications

• Degree in Hospitality Management, HRM, or a related field.
• At least 5 years of managerial experience leading training and FOH service operations within the F&B sector.