HR Shared Services Manager (Service Fulfillment Manager)

Location: Ortigas

Work Setup: Onsite

Work Schedule: Monday to Friday

Job Summary

The HR Shared Services Manager is responsible for overseeing HR service delivery, ensuring operational efficiency, process standardization, and service excellence across HR transactions. This role manages HR operations including employee lifecycle support, payroll coordination, benefits administration, and process optimization.

Key Responsibilities

HR Service Delivery

Oversee end-to-end HR operational processes

Ensure efficient and accurate service fulfillment

Maintain service level agreements and quality standards

Process Optimization

Identify opportunities for process improvements and automation

Standardize HR workflows and operational procedures

Enhance service efficiency and employee experience

People & Team Management

Lead and develop HR shared services teams

Monitor team performance and service delivery metrics

Ensure operational excellence and accountability

Systems & Compliance

Manage HR systems accuracy and reporting

Ensure compliance with labor regulations and internal controls

Support audits and governance requirements

Requirements

7+ years in HR Operations or Shared Services leadership

Strong experience in HR service delivery and process management

Background in payroll, benefits, and HR systems

Excellent leadership and operational management skills