Location: Makati (Full onsite)

Monday to Friday | Dayshift (8am-5pm)

Qualifications

• Bachelors degree in Information Technology or a related discipline
• At least 5 years of experience in the IT sector, with a minimum of 3 years in IT Audit role specifically involving Information Security or Cybersecurity.
• Completion of IRCA/CQI Lead Auditor Training for ISO 27001 and ISO 9001 is preferred.

Primary Responsibilities:

• Conducts and completes third-party audit processes.
• Facilitates assigned training programs and initiatives.
• Supports promotional efforts to introduce and expand the divisions services to clients.
• Provides guidance and mentorship to auditors who are under training or supervision.

Secondary Responsibilities:

• Carries out the end-to-end audit process, acting either as a team member or lead auditor, in compliance with KNOWLEDGE Global Procedures, ISO 17021-3 (QMS), ISO 17021-2 (EMS), ISO 19011, and internal company policies.
• Reviews client quality management systems through thorough document evaluation.
• Prepares audit plans and checklists for on-site assessments.
• Conducts on-site audits while strictly following approved protocols and standards.
• Compiles, finalizes, and submits audit documentation and reports.
• Addresses client inquiries and concerns regarding auditing standards within the auditors qualifications.
• Updates and customizes training materials when needed, and facilitates training sessions as directed by the Division Manager.
• Builds, manages, and nurtures client relationships within assigned accounts.
• Assists sales teams during client meetings or calls, as necessary.
• Provides coaching, supervision, and constructive feedback to auditors in training.
• Performs additional tasks aligned with departmental objectives or for personal/professional growth, as assigned by the direct supervisor.
• Reports non-conformities or findings during closing meetings, subject to lead auditor confirmation.
• Ensures audit documentation is properly finalized and client records (e.g., kick sheets) are kept up to date.
• Complies with company-wide and local policies, particularly those related to the Quality Management System.
• Upholds the highest ethical standards, consistent with the companys Code of Integrity.