Location: Pasig City

Work Schedule: Dayshift, Monday - Friday

Work Setup: Full Onsite

Overview:

We are looking for a driven and people-focused Organizational Learning & Development Specialist to support the growth and capability-building efforts of our workforce. This role is central to designing and delivering meaningful training programs, nurturing future leaders, and fostering a workplace culture that values continuous improvement and learning.

Key Responsibilities:

Training Needs Assessment & Capability Building

• Work with business leaders to identify skill gaps and learning priorities across the organization
• Conduct needs assessments using interviews, surveys, performance data, and organizational reviews
• Convert business goals into practical, measurable learning solutions
• Help build competency frameworks and learning pathways tailored to specific roles

Learning Program Design & Content Development

• Develop engaging training programs, workshop materials, slide decks, facilitator guides, and e-learning modules
• Create learning content covering leadership, communication, technical skills, customer service, compliance, and behavioral competencies
• Tailor materials to different audiences and learning preferences
• Ensure all content reflects the company's goals, values, and performance standards

Training Facilitation & Program Delivery

• Facilitate face-to-face, virtual, and hybrid training sessions for employees at all levels
• Handle workshops, onboarding programs, team-building activities, and leadership sessions
• Coordinate training logistics including venue arrangements, scheduling, and external vendor management
• Provide guidance and coaching to employees and managers regarding development plans

Learning Administration & Operations

• Manage training schedules, registrations, attendance records, and documentation
• Maintain and update the Learning Management System (LMS) and employee development records
• Prepare training reports, dashboards, and analytics for HR and management
• Monitor completion of mandatory training and certification requirements

Training Effectiveness & Continuous Improvement

• Measure training impact through assessments, feedback forms, observation, and performance data
• Analyze results and recommend enhancements to improve learning outcomes and knowledge retention
• Keep up with the latest trends, tools, and best practices in employee learning and development
• Explore and recommend innovative approaches such as digital learning and blended learning solutions

Leadership & Talent Development Support

• Assist in rolling out leadership programs, succession planning, and high-potential employee initiatives
• Support organizational development and employee engagement projects that strengthen company culture
• Work with HR and business leaders to promote career growth and internal mobility
• Contribute to programs that improve employee performance, productivity, and retention

Qualifications:

• Bachelor's Degree in Psychology, Human Resources, Business Administration, Education, Organizational Development, or a related field
• At least 3 to 5 years of experience in Learning & Development, Corporate Training, Organizational Development, or Talent Management
• Proven track record in conducting training needs analysis and designing corporate learning programs
• Strong facilitation, presentation, and communication skills
• Hands-on experience creating training materials, e-learning content, and competency-based programs
• Familiarity with Learning Management Systems (LMS) and digital learning platforms
• Proficient in Microsoft Office, especially PowerPoint, Excel, and Word
• Strong interpersonal skills with the ability to engage stakeholders across all levels
• Background in telecoms, tech, BPO, shared services, or large corporate environments is a plus