Key Responsibilities:

• Independently handling complex insurance-related tasks across multiple client systems.
• Reviewing operational challenges, improving workflows, and ensuring adherence to compliance standards.
• Strengthening client relationships by responding to inquiries, understanding client needs, and delivering a positive customer experience.
• Conducting audits and issue resolution to identify process gaps and maintain regulatory compliance.
• Designing and facilitating training programs, including developing training plans, overseeing processes, and mentoring junior trainers.
• Creating, maintaining, and updating Standard Operating Procedures (SOPs) and training materials to support operational objectives.
• Applying quality assurance practices to ensure processes consistently meet client expectations and quality benchmarks.
• Assisting with additional operational tasks such as data analysis, reporting, and onboarding new clients or processes.

Qualifications:

• Bachelors degree in any discipline
• At least 1–2 years of experience in insurance operations or a related industry
• Strong written communication skills, particularly in email correspondence
• Excellent analytical, problem-solving, time management, and organizational abilities
• Proven experience in developing and maintaining SOPs and technical or procedural documentation
• Background in quality assurance, including process review and optimization
• Knowledge of operational excellence (OPEX) and compliance frameworks
• Experience in Insurance Level 1 processes