Office location: BGC, Taguig

Work setup: Full Onsite

Schedule: Monday to Friday, Dayshift

Role Overview

The Senior Manager for CMA & Pricing oversees the end-to-end Customer Marketing Agreements (CMA) and Pricing operations delivered by the Australia/New Zealand team within the Philippines-based Shared Service Center. The role focuses on driving service excellence, advancing process improvements, and strengthening relationships with cross-functional partners. This leader also manages and develops a high-performing team while working closely with the business unit to continuously enhance efficiency, accuracy, and customer experience in CMA and Pricing operations.

Qualifications

• Bachelors degree in Business Administration, Finance, Accounting, or equivalent.
• At least 5 to 7 years of experience in a multinational organization, preferably within Finance and/or Accounting.
• Minimum 4 years of proven leadership experience, with a strong track record of engaging, inspiring, and developing teams.
• Experience working in a Shared Services or BPO environment is required.
• Demonstrated experience in continuous improvement, solution development, and process optimization.
• Strong proficiency with the Microsoft Office Suite.
• ERP experience required, preferably SAP.
• Fluent written and verbal English communication skills.
• LEAN Six Sigma certification is an advantage.

Duties and Responsibilities

• Build, motivate, and support a high-performing team, fostering accountability, trust, and ownership while coaching and developing team members.
• Take full responsibility for leadership activities, including recruitment, performance management, rewards, capability building, and employee development, while empowering team leaders to deliver key outcomes.
• Enhance and streamline customer agreement processes, including pricing, governance, and end-to-end agreement management.
• Continuously evaluate and improve procedures, address recurring operational challenges, and replicate best practices without compromising customer service.
• Identify and implement opportunities to improve customer agreement and pricing processes through enhanced use of technology.
• Manage communication across the business, driving behavioral change and proactively sharing insights and best practice examples.
• Engage proactively with Internal Audit regarding pricing and customer agreement controls and compliance matters.
• Coordinate with other teams within the Shared Service Center and with local business units to maintain strong communication and alignment.
• Partner with BPT, Finance, Continuous Improvement, and other relevant teams as a business lead for system, tool, and process optimization initiatives.
• Perform additional tasks or projects as needed.